Achieving Process Profitability : Building the IT Profit Center
Author: Gregory J Deckler
List Price: $11.95
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ISBN: 0595289703
Publisher: iUniverse, Inc. (11 August, 2003)
Sales Rank: 1,734,002
Average Customer Rating: 3.29 out of 5
Customer Reviews
Rating: 2 out of 5
A good primer, but limited to the school house
I've read the book, but cannot recommend it for anything other than the academic world. The environment that the author proceeds from in this book is too limited to make it useful as a real-world guilde to process reengineering.Comments like, "A business is a collection of processes" can be seen as a valid point, however, discounting the employees and relegating them to the status of mindless automatons limits the usefulness of this book to a Business 101 class.
On a positive note, the author makes a good point that businesses need to review the processes they use and ensure that they are accomplishing these processes in the most efficient manner possible.
While the book could be used for building the case for process engineering/re-engineering, there are better books available for the nuts and bolt of actually doing the process changes.
Rating: 3 out of 5
Leaves the reader wanting for more.
I found the book to be an easy read, touching upon some total quality management principles I would love (perhaps wishfully) to see implemented more in the industry. There are far too few businesses where the Information Systems departments are looked at as profit centers.I am rereading this book in preparation for passing it on to the management where I work. Although they probably will not agree with what it contains sadly. A recommended read.
Rating: 4 out of 5
IT and how it's SUPPOSED to work.
The book brings to light what IT is SUPPOSED to be doing... helping the business be profitable... not a money pit. This book is TQM 101 mixed with a philosophy of what IT's mission really should be. While it only provides a cursory view of TQM, I think it's better point is the philosophy of what IT should be doing for a business. The author sees IT they way it should be as opposed to the common perception that IT is a cost instead of a benefit.I liked it well enough that I've passed it on to my management with a recommendation that they read and pay attention to this.
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