(1) Ensures that the major selection factors are thoroughly examined.
(2) Reduces cost and technical risks by examining those aspects of the selection.
(3) Addresses the alignment of requirements to business needs, which is often overlooked when IT is entrusted to perform selections (the main failure I've observed is that IT gets too caught up in technical details and features without looking at the way packages support business requirements - this book's approach will prevent that from happening if followed).
Criteria in more detail are:
- Current requirements: how well does the package being evaluated map to current
business needs
- Future requirements: can the package being evaluated be modified to support future business needs (which you will need to forecast).
- Implementability: what is required to implement the package (how well does it fit into your existing technical environment and strategic technology plan)
- Supportability: How much training is required? Are special skills needed that need to be hired or contracted? Are there impacts to existing systems, processes and workload?
- Cost: TCO - total cost of ownership. What will ongoing support, including vendor contracts, cost. This is where the real surprises emerge because the initial costs of a package are but a fraction of the true cost.
The R2ISC process is straightforward and looks deceptively easy at a high level. It consists of the following Set the Goal (rate each package under evaluation against the R2ISC criteria), Narrow the Field (the short list), Select the Winner and Sign the Contract. The last step is the one that is fraught with peril and can undo the best evaluation if the contract is improperly negotiated. The book gives excellent pointers.
If you are faced with software selection this book will give you a clear set of criteria and a process. Be aware that the approach looks easier on paper than it is in practice. This is not a criticism of the book or the approach, both of which are excellent, but a warning that the process takes hard work and due diligence - two ingredients that no book can provide.
Book has some editing problems but they are minor compared to the overall content of the book.