Benchmarking Staff Performance : How Staff Departments Can Enhance Their Value to the Customer
Author: Jac Fitz-Enz
List Price: $45.00
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ISBN: 1555425739
Publisher: Jossey-Bass/Pfeiffer (13 August, 1993)
Sales Rank: 179,563
Average Customer Rating: 5 out of 5
Customer Reviews
Rating: 5 out of 5
Pertinent, hard-hitting management guidance
Jac Fitz-Enz writes in a dramatic and to-the-point way based on his hard-earned experience in trying to motivate staff organizations. He asks how staffs add value -- surely they do, but often this value gets neglected or misdirected, resulting in a caretaker system rather than a managed company. The author's inspiring words, reminiscent of Deming and Drucker, should be more widely quoted than they are. Similar Products
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