Conflict Resolution
Author: Daniel Dana
List Price: $14.95
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ISBN: 0071364315
Publisher: McGraw-Hill Trade (13 December, 2000)
Sales Rank: 13,737
Average Customer Rating: 4.67 out of 5
Customer Reviews
Rating: 5 out of 5
Handy book for resolving conflicts.
This book gives the main points in simple language that anyone can understand. Further all the points and key terms a mediator needs to remember are hightlighted and enclosed in boxes on the relevant pages. All points are explained with examples and simple cases.
I recommend this book for all who prepare for examination. This is a good book for quick reference.
Rating: 5 out of 5
Usable information
I found this book to be of tremendous value. Conflict Resolution is an easy to read resource that is full of practical information that can be applied immediately on the job. It is not only a must-have for managers and supervisors, but also an essential resource for anyone who would like to have more effective relationships and live a conflict free life. Daniel Dana writes with a friendly and often humorus style and it is clear that he has a vast knowledge of this topic. He has a great ability to take a complex subject and make it simple and easy to use with specific "how-to" steps, and that really makes this book valuable to me. I have now successfully used the resolution approaches outlined in this book both in my profession as a consultant and trainer, and in a family conflict situation that was causing a lot of pain. Additionally, the ideas in this book have worked for me in both one-on-one conflicts and group conflicts. The bottom line - this works.
Rating: 4 out of 5
Don Blue
I found it a as must have for managers, especially new managers. It give a simple easy to use method of dealing with conflict. Can be used in your job, community, and hope. Similar Products
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