Conflict Management: A Communication Skills Approach (2nd Edition)
Author: Deborah Borisoff, David A. Victor
List Price: $65.60
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ISBN: 0205272940
Publisher: Pearson Allyn & Bacon (14 October, 1997)
Sales Rank: 93,234
Average Customer Rating: 4 out of 5
Customer Reviews
Rating: 4 out of 5
Conflict Management: A Communications Skills Approach
An excellent book for every manager seeking an approach to managing conflict. The book is written with the understanding that one can't always resolve conflict. However, a five step process is given which allows for it's successful managing. Through Assessment, Acknowledgement, Attitude, Action and Analysis (5A's) the reader will form a firm base to anticipate and management conflict. The chapters on gender differences, cross-cultural awareness and how writing styles cause conflict are very timely. Similar Products
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