Commit to Quality

Author: Patrick L. Townsend, Joan E. Gebhart
List Price: $19.95
Our Price: Click to see the latest and low price
ISBN: 0471839531
Publisher: John Wiley & Sons (May, 1986)
Average Customer Rating: 5 out of 5

Customer Reviews

Rating: 5 out of 5
The first and best book on service quality and teamwork
This book rated an introduction by management guru Tom Peters because it was the first good book on quality and employee participation to be published in the USA. I rate it as a "gotta have if you care about your customers," because it was not only the first, it is still rates head and shoulders above anything that has been written since.

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