Critical SHIFT: The Future of Quality in Organizational Performance

Author: Lori L. Silverman, Annabeth L. Propst
List Price: $29.00
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ISBN: 0873894456
Publisher: American Society for Quality (February, 1999)
Sales Rank: 258,082
Average Customer Rating: 5 out of 5

Customer Reviews

Rating: 5 out of 5
A fundamental contribution to organizational design
Lori Silverman is perhaps ahead of her time a few years with her organizational design and development insights. The book contains much information you can use right now, successfully, to develop organizations with quality and integrity.

Rating: 5 out of 5
A readable, useful reference for improving performance
Critical SHIFT is about as user friendly as a book can get. I can FIND things in here...and they are useful things that help me identify trends, understand my environment and take effective action.

I recommend Critical SHIFT to those who want to hit the ground running. No one subject takes forever to read. I can grab what I need and move on. I have already used pieces of Lori's value management approach in our strategic planning process. I plan to use more.

Rating: 5 out of 5
Quality isn't dead, it's multidimensionally shifting
"Oh, no not another program!" "Don't use the "q" word around here!" There always seems to be something different, but quality has philosophically remained solid. Critical Shift describes the shifts that quality has made over the years and emphasizes the critical trends that face organizational and lifestyle issues in the future. Are you doing quality if you are using benchmarking strategies, mass customization, reengineering, environmental audits? The Starburst Model offers an integrative and multidimensional view of how organizations evolve and work toward high performance. For the practioner, this book is highly useful. Tools and strategies needed at various levels are described along with worksheets and questions for inner exploration. Critical Shift is a very fine combination of thought-provoking reading as well as hands-on application. Great job, Lori and Beth!



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