Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing
Author: Brendan B. Read
List Price: $29.95
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ISBN: 1578200636
Publisher: CMP Books (December, 2000)
Sales Rank: 41,473
Average Customer Rating: 3 out of 5
Customer Reviews
Rating: 3 out of 5
satisfactory book
This book describes the feasibility and the staffing issues well. The outsoucing concepts are also well defined and can act as good guidelines. Similar Products
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