Effective Customer Service: Ten Steps for Technical Professions (NetEffect)

Author: David L. Goetsch, Stanley B. Davis, Stanley Davis
List Price: $35.40
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ISBN: 0130485292
Publisher: Prentice Hall (05 June, 2003)
Sales Rank: 1,686,461
Average Customer Rating: 5 out of 5

Customer Reviews

Rating: 5 out of 5
Gospel for Success
Very compelling! If you're satisfied with just 'satisfied customers', read this book. Only customer-driven organizations that focus on total customer loyalty will survive the evolution of the global marketplace. The authors' step-by-step approach to becoming a customer-driven culture is both practical and comprehensive...the best I have ever found. Every business leader should adopt this as gospel for success.

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