Establishing a System of Policies and Procedures
Author: Stephen Page
List Price: $25.95
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ISBN: 1929065000
Publisher: Bookmasters (June, 1998)
Sales Rank: 15,366
Average Customer Rating: 4.35 out of 5
Customer Reviews
Rating: 5 out of 5
The 7-Step Writing Format is so easy to apply
When I first started writing procedures for my company, I had such difficulty in figuring out how to present the information. I tried the outline and then narrative and neither were well received by my readers. Then I bought this book and I was amazed at how simple the author's writing format really was. Once I understood how to use each section heading, I simply filled in the blanks, more or less as the author states, it's not not easy, but close enough. What I liked even more was that the author kept to the format even if all categories were not used. He simply wrote "NA" in the section, but KEPT the 7 sections regardless of content. My readers love this format and thank me for releasing such professional looking procedures. Thanks Steve Page.
Rating: 5 out of 5
Couldn't Do Without It
I am a novice procedures writer and this book is just I have been looking for. Very simple and to the point. I read for content not for errors, all books have errors. Anyway, each chapter is written in such a way that it is easy to understand and apply. I have read his 7 steps books, it is looks an extension of Chapter 4 on Writing Format. I haven't read his Achieving book but I hear it's great for making sure that your policies and procedures read and used. I can't wait to read that one.Steve is a good author, he is practical. He writes as if he is talking. I like that style. I can see that it can lead to mistakes in grammar but Steve is doing something very important for us novice writers,and even seasoned writers, he is giving us information that we can use now. He doesn't write from a theoretical standpoint. He writes as he sees it and uses it. I can see that in his writing.
Keep up the good work Steve.
Ellen Sullivan
Rating: 5 out of 5
Excellent Ideas, Excellent Thoughts
This book is a blessing to all us novice writers who don't understand how to set up a system of policies and procedures. The reviewer that thought the book was too shallow obviously didn't read this book in any depth. In fact, he/she can't even spell. I wouldn't trust someone who would post a review to millions that has simple spelling mistakes.
The reviewer tries to point out that processes and policies don't go together. If this reviewer really read the book, he would have realized that processes and procedures go together. The author never mentioned anything about policies and processes. Or this was a blatant misinterpretation.
The reviewer had nothing practical to say, he jumped on simple points. This book is PACKED with information about writing format, style, teambuilding, review and approval cycles, publishing tips, communications, and training guidelines. Notice the reviewer never mentioned this, only picked at "shallow" points.
And to say that every policy is different, I agree with that except that this author stresses consistency as being key to the reader's understanding. If the format of a policy is different from one time to the next, then the reader becomes confused. My company used to write as the reviewer suggested and it got us into trouble. We changed to the writing format recommended in this book and our audience loves us now. Thanks go to this author.
So if you see a reviewer trashing this book, let him or her suggest a better one. No book is perfect. But this book comes close.
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