Interestingly, I have two teenage children who fit into the category of Net Generation kids, but who do not have as much in common with the kids described in the book as Tapscott would lead you to believe. The children I know in this age-group are computer literate, do have cyber-dates, are quite capable of multi-tasking, completing research via the net, and ordering products on-line. However, that is where the similarity ends.
Tapscott describes a world where children work for pay creating web sites; expect to be included in the decision-making of major purchases with their parents, (because the children have been able to download the product research that their parents could not), and speak at conferences on the use of technology. I believe there are many instances in the book where Tapscott suggests a behavior that appears more precocious than intelligent. Even given this, the book is very interesting, but at times reads more like science fiction. This is especially true when Tapscott talks about a "cyber Niki" running around the web searching for the best buys or when he gives an example of being able to order his bread from the Stone Mill bakery with just the ingredients he wants. At times, it is hard to tell whether this is currently available via the web or, if it is all part of a future vision.
Because much of the information for this book came from a chat room for teens and pre-teens called "FreeZone" it tends to preclude those children of the same age who are not growing up digital or, who have limited access to this medium. Moreover, if this is so, are we any wiser to the behaviors and thought processes of the majority of American children? I am not so sure. According to Mr. Tapscott we are. He states that, "This book is based on the belief that we can learn much about a whole generation which is in the process of embracing the new media from the children who are most advanced in their adoption of this technology." Maybe he is right, because the information gleaned from this particular group of kids is rather enlightening.
In the book, Tapscott discusses the different ways N-Gens learn, play and work. Supposedly, this group prefers interactive entertainment (video games and web surfing) to passive entertainment (television). In fact, Tapscott estimates that by the year 2000 children will be watching 100 hours less television per year than they were in 1997. Based on discussions with the kids in FreeZone, it appears that N-Gen children prefer to play video games, and spend time on the web because they can control what they see rather than having content pushed at them. Tapscott believes that this is actually good, not bad, as many would have us believe. This is probably true, because in order to navigate the web, you must be able to read and write. In the chapter on N-Gen learning, Tapscott discusses that these children will want to learn in an interactive mode rather than a broadcast mode. One- way to do this would be for these children to discover information on their own via the web instead of listening to lectures. And, when it comes to the work environment, watch out, "Just like the boomers in Michael Dell's company who are perceived as losers if they aren't media-savvy and new-enterprise-comfortable, boomers in the new economy will be left behind as the N-Gen tsunami rolls into the workforce. The message: boomers, get going and learn from the children." According to this, the workplace of the future will be highly technical and if we are not prepared, the N-Gens will leave us behind.
With so many kids already working in technology fields, how should colleges and universities prepare? Well one thing is certain, as long as kids feel the need to go to college to advance within an organization we are okay. The following quote from an 18 year old makes this perfectly clear. He states: "Right now the Internet department is doing some shuffling and I could easily become a full-time employee. My boss loves me and she knows I am more than capable for the help line, but without some kind of college degree I would not go far in the organization. I hope to return in four years." Let us all keep them thinking this way and maybe we can keep our jobs.
Overall, I found this to be an excellent book and feel it may be helpful for many who are dealing with or may soon be dealing with these kids, especially the techno-savvy ones.
"Growing up Digital" begins with a discussion on the differences between the N-Gen generation and those before it. The most significant of the differences is the interactivity and self-directed learning that is available to N-Geners via the Internet. As a whole, N-Geners do not watch nearly as much television as their parents did. Also, because of the wide-range of services available on-line, and the ability to comparison shop at the click of a button, this generation seeks information and expects "the best for less."
Tapscott then dedicates separate chapters for the way the N-Gen generation thinks, works, learns, plays, shops and interacts with their families. Throughout the chapters he supports his findings with direct quotes from N-Geners and excerpts from "chat room" dialogues. Common misconceptions and concerns about kids abusing the Internet and becoming socially inept are addressed. In fact, Tapcsott discusses how computers and the Internet can be useful tools for interactive learning, social development and multi-tasking.
Also discussed in "Growing up Digital" is current state and outcome of using computers as learning tools in the classroom, and the roles corporations can play to support the development of the skills of their future employees. The existence of a "generation gap" between the N-Gen generation and the generations before them, combined with a "digital divide" amongst their own generation, are the among the challenging of the challenges facing N-Geners.
The last chapter of "Growing Up Digital" is entitled "Leaders of the Future", and begins in the following way, "As N-Gen comes of age, what kind of world will they create? They are the best-informed and most active generation ever. These young people will dominate most of the twenty-first century. As they take, transform, or smash the reins of power, culture and social development, what can we expect? What values will they hold? How will they shape the world?" (page 281)
Tapscott predicts we will see the most influential changes in the way businesses are re-shaped to become more open and less hierarchical. Customers will dictate the way products and services are catered to them. Teams will become global and business will occur across new boundaries and borders. Proactive "twenty-first century" companies and organizations will embrace change and seek to truly understand N-Geners as they enter the workforce-and the most successful of them all will empower the N-Generation with access to the technology that will truly help them grow.