Guide to Customer Surveys: Sample Questionnaires and Detailed Guidelines for Creating Effective Surveys

Author: Trevor M. Spunt
List Price: $59.95
Our Price: Click to see the latest and low price
ISBN: 0915910470
Publisher: Alexander Communications Group, Inc. (01 February, 1999)
Sales Rank: 206,294

Similar Products

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
Measuring Customer Satisfaction: Development and Use of Questionnaires
Listening to the Voice of the Customer: 16 Steps to a Successful Customer Satisfaction Measurement Program

Book Index