This book contains about 100 texts written by different people, with different profiles and recognized knowledge, experience and contributions in productivity management, like Peter Drucker, J. M. Juran, Jay Forrester, A. V. Feigenbaum, etc. The editors were able to put together a lot of information in a coherent way, that is easy and pleasant to consult and read.
The topics covered include the importance of productivity measurement and management, basic concepts, specific methods for different sectors (manufacturing, service, staff, profit centers, government, nonprofit), feedback and information system, sustainability and employee involvement.
Handbooks are often boring and unpleasant to read. This is an exception, with short texts and good graphic presentation. Of course this means that most information has an introductory charater, but many references are given to direct the reader to deeper studies.
I have used this handbook for some time before I decided to write this, and my objective is to share with others the satisfaction I have obtained from this excellent reference
A must have for engineers!!!