Hot Buttons: How to Resolve Conflict and Cool Everyone Down
Author: Sybil Evans, Sherry Suib Cohen
List Price: $15.95
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ISBN: 0060956836
Publisher: HarperCollins (09 October, 2001)
Sales Rank: 424,231
Average Customer Rating: 4.58 out of 5
Customer Reviews
Rating: 5 out of 5
Hot Stuff from Hot Buttons!
I was pleasantly surprised by the practical advice and examples provided in Hot Buttons. Sybil Evans has taken the difficult topic of conflict resolution and masterfully crafted a text that the everyday reader (that's me) can use right away. Thank you, Sybil, for making this topic more understandable and easier to manage. I've already recommended this book to several of my co-workers!
Rating: 4 out of 5
An appropriate book for our times.
Sybil Evans does a good job with some very real and very frustrating situations. Her task of helping us deal with Anger is a large one, and after reading this book, I give her a thumbs up. The Anger Management techniques are good, and a lot of the book is about learning to recognize our own "hot buttons" or "pet peeves" as I call them. I think Ms. Evans should have thrown in a few more helpful tips, I felt the book did come up a little short, but it is a good book and well intentioned. I think the phrase I will remember most from this self help book is "when anger rises, think of the consequences." (Confucious). That has just got to be the most difficult, but most helpful advice I have ever heard! Thank you Sybil Evans for some good pointers and some self awareness you gave me. This book is not a problem solver. I think the theme is "alternatives, not answers." Self help junkies around the world should find it useful.
Rating: 5 out of 5
IMPROVING RELATIONSHIPS THROUGH EFFECTIVE COMMUNICATION
HOT BUTTONS is a pracrical guide for transforming the impact of negative emotional overload into positive behavioral and cognitive forces. The application of the techniques described in this book may be applied to a great number of situations regardless of wheather they occur in industry, within the family, at school or in traffic. The authors provide the reader/practioner with a variety of emotionally overloaded situation for analysis and techiques for resolving them. The techniques described are consistent with many theories about human behavior. The authors, Evans and Cohen,appear to base their approach to resolving conflict by "translating...words in a fresher way that gives the dialogue a new direction." To acquire this goal requires each to engage in the PROCESS OF LISTENING and respond in such a way as to convey that each has actually attempted to understand the other. I reccommend this volume to both the individual and the organization interested in improving productivity and personal balance through improving communication in human relationships. Similar Products
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