How to Become a GREAT Call Center Manager

Author: Dan Coen
List Price: $24.95
Our Price: Click to see the latest and low price
ISBN: 0966043669
Publisher: Dcd Pub (January, 2004)
Sales Rank: 61,913
Average Customer Rating: 5 out of 5

Customer Reviews

Rating: 5 out of 5
This is GREAT!
We ordered GREAT Call Center Manager after ordering Dan's other book Building Call Center Culture. How to become a GREAT Call Center Manager is wonderful. Very thought provoking question and answer sections about call center management. Worksheets that drill down to the call center manager and supervisor role. And 45 neat quick tips. I like it because it is all about the people, the managers and team leaders and supervisors and how to manage the call center well. Good job!

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