Improving Performance : How to Manage the White Space in the Organization Chart
Author: Geary A. Rummler, Alan P. Brache
List Price: $34.95
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ISBN: 0787900907
Publisher: Jossey-Bass (12 May, 1995)
Sales Rank: 10,134
Average Customer Rating: 4.91 out of 5
Customer Reviews
Rating: 5 out of 5
Highly recommended
This is a text book, not a breezy read. It is also a cook book, where the authors tell you not only what needs to be done (common) but how to do it (rare). We are a process improvement consulting company and go through three or four copies a year. We loan them to clients who don't want to give them back.Hugh Schmidt, Vice President, Process Flow Specialists, Inc.
Rating: 5 out of 5
Improving Performance: How to manage the white space
Excellent book. This is a must read for anyone looking to implement process improvement. Very good examples and an easy to read format.
Rating: 5 out of 5
Foundational Work in BPM (before there was "BPM!")
Long before James Champy made "Reengineering" a buzz-word, then a management fad, then finally a tired cliche, Rummler & Brache broke the code on how businesses can do work better. Instead of looking at the jobs people do, they focused their attention on the work being done, and how those work objects meander through different departments and functional organizations in most companies.What Rummler & Brache might have lacked in marketing prowess, they more than made up for in insight. "Improving Performance" is short on jargon and the evangelical fervor many other works on Reengineering, Business Process Management, and Third Wave(or fourth wave or whatever wave we're up to) seem to revel in. It is focused and pragmatic, giving both the theory of process management and how to apply it. Very basic and very useful diagrams help illustrate their concepts throughout, making this a field guide for anyone involved in process management in the real world, be they consultants or internal change agents.
After 15 years in the space, it's still one of the best I've found. Could not recommend more highly.
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