Inspiring Call Center Performance
Author: Dan Coen
List Price: $24.95
Our Price: Click to see the latest and low price
ISBN: 0966043650
Publisher: DCD Publishing (04 April, 2003)
Sales Rank: 532,543
Average Customer Rating: 5 out of 5
Customer Reviews
Rating: 5 out of 5
Perfect for call center management
It's very motivational and also provided several strategies to help our call center perform better. We have retention and hiring issues. We also have difficulty with consistency in our center. This book gave our supervisors great ideas! The consistent theme we all agreed after listening to this book was "People Matter"!
Rating: 5 out of 5
Great training for our managers and trainers!
Our company always looks for ongoing training materials for our call center management team. This audio book is exactly what we were looking for. It is divided into chapters, and we conducted a team meeting about each chapter after listening. I highly recommend this audio book for anybody who supervises a call center. It is PACKED with creative ideas - we're going to listen to Inspiring Call Center Performance, and use the information to motivate our agents. Similar Products
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
Building Call Center Culture
Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Coaching Knock Your Socks Off Service
The Big Book of Customer Service Training Games
Book Index