Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry

Author: Hedy Abromovitz, Les Abromovitz, Les Abramovits
List Price: $59.95
Our Price: Click to see the latest and low price
ISBN: 1574441507
Publisher: Saint Lucie Press (27 October, 1997)
Sales Rank: 208,198
Average Customer Rating: 5 out of 5

Customer Reviews

Rating: 5 out of 5
Look out, a humorous, realistic, easy read on insurance
At first, I thought this book was for company employees only to find out how to put "quality" into insurance, but I was pleasantly surprised that as an insurance professional myself, I learned a great deal about the importance of quality and ethics in this industry. The authors inject some amusing anecdotes, and make you think in different terms about insurance, and how important customer service is. Read it...you'll learn and laugh at the same time.

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