Everybody should understand first and implement after and that's the purpose of this book: to deeply understand the standard in order to create or transform your management system (and by this way the quality system) into a customer driven management system
David Hoyle has over 30 years experience in quality Management and has authored or co-authored more than five books on ISO 9000. He is also the director of Transition Support, a firm that provides training and consulting in business improvement.
The book is easy to understand and is suitable for students, managers, instructors as well as auditors. The novice ISO practitioner as well as the seasoned ISO 9000 enthusiast will find this book a valuable tool when implementing ISO 9000 quality management systems. For those making the transition from the 1994 version of the standard, this book helps to point out the changes from the 1994 to the 2000 standard.
The standard has changed considerably. In the 4th edition, the meaning of each of the requirements of the ISO 9001:2000 standard is explained in detail and some of the sometimes confusing ISO language is clarified. The author explains why each of the requirements is necessary. He shows how each requirement links to the eight quality management principles on which the ISO 9001:2000 standard was based. The book gives practical guidance on implementing each requirement. This is the strong point of the book.
After introducing some basic quality concepts, the book explains the role, the origins and application of the ISO 9000 family. The succeeding chapters, 4 through 8, correspond to each of the five sections of the standard. This makes it easy when looking for help in understanding and implementing a certain requirement of the standard.
The 4th edition has a summary, a questionnaire that provides food for thought for the reader, and a list of references at the end of each chapter. A glossary and a list of related websites are included in the appendix.
The 4th edition of ISO 9000 Quality Systems Handbook will find a permanent place on your desk. Auditors will find this book indispensable.
When I wrote my quality manual in line with ISO 9000:1994 I found the book Indispensable, as the standard required you to comply with the clauses of the standard, and most people (my self included) wrote their quality manual in line with those requirements. This was OK until the new requirement came out in September 1999. Now the standard has changed from the clause approach to the processes approach. This is saying there must be a link between processes i.e. if one processes does not fulfils its requirement, then you cannot proceed to the next stage of the process. The overall message is that you "must satisfy your customer requirements".
How do you go about changing the way you now write your quality manual, that is easily answered you read David Hoyle's 4th edition ISO 9000:2000 "Quality System Handbook " this is the one with the picture of the pearl on the front. The 3rd edition 1994 is the one of a hand passing a scrawl to an other hand.
If you are serious about quality and want to write or modify your quality system that complies with the new requirements, then it is imperative you obtain a copy of the 4th edition.