ISO 9001: 2000 for Small Businesses
Author: Ray Tricker
List Price: $41.95
Our Price: Click to see the latest and low price
ISBN: 0750648821
Publisher: Butterworth-Heinemann (13 March, 2001)
Sales Rank: 92,438
Average Customer Rating: 4.23 out of 5
Customer Reviews
Rating: 5 out of 5
ISO 9001:2000: For small businesses
An excellent book if you have no experience implementing ISO 9000 in your company. Mr Tricker does a good job in leading you right from the initial question: what is quality management? to producing your own quality management system. As a small engineering business we couldn't afford external consultants so ISO 9001:2000 FSB was exactly what we needed
Rating: 5 out of 5
Great Book! - Great Value!
We purchased this book to get a basic understanding of ISO 9001: 2000 and an idea of how much effort would be required to implement a QMS in our small injection molding shop. This book along with being able to download an example QMS convinced us that starting and implementing an ISO System could be accomplished even though we are a very small company with limited resources. It appears the generic QMS (excellent!) can be easily be modified to work for our manufacturing operation and will save us a bunch of work! An impressive book - thanks, Ray!
Rating: 1 out of 5
Not all that it says it is
Much of the book's explanation of the standard is pretty much a repetition of the words stated in the standard itself so it doesn't add much value and can be quite confusing at times.The author also fails to explain some very important points of the standard. One example are the clauses on product "verification" and product "validation". These two terms have very different meanings in the standard. The book fails to explain their differences as well as their exact purpose.
I also noticed a number of typos in the text. There is a section in one of the later chapters of the book that, I believe, was not updated because it still used the word "Supplier" when it meant "Organization".
As for the free quality manual, I would not recommend using it. It does not apply for small businesses and the structure is not that comprehendible. The scary part about this is that the author went as far as saying the reader can immediately use the free quality manual by just replacing the sample company name with the reader's own! That sounds a lot like a get-rich-overnight scheme. It never works. You'll have satisfied ISO 9001:2000's requirement to document your procedures, but as for its requirement to implement and maintain it...I highly doubt that's going to happen if you use the sample manual as is.
I'd go for ISO 9001:2000 explained (second edition). Apart from the fact that the authors were members of the group who actually made the standard, the text is very clear and easily understood.
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