Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services

Author: Pat L. Weaver-Meyers, Wilbur A. Stolt, Yem S. Fong
List Price: $69.95
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ISBN: 078900013X
Publisher: Haworth Press (December, 1996)
Sales Rank: 2,411,585

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