Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality
Author: Gary Heil, Tom Parker, Rick Tate
List Price: $26.95
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ISBN: 0471286311
Publisher: John Wiley & Sons (January, 1995)
Sales Rank: 265,476
Average Customer Rating: 5 out of 5
Customer Reviews
Rating: 5 out of 5
A must read book for Visionary Leaders
An informative, hard hitting read about leadership as it relates to customer service policies and procedures. Should be required reading for all management.
Rating: 5 out of 5
An inspired reader from California May 23 l999
A must for businesses who dare to make changes to improve their service and customer realtions and inspire their employees and in turn insure the future success of their companies. As expected Rick Tate is inspiring and along with Heil and Parker has written a winner. Similar Products
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