Linking Customer and Employee Satisfaction to the Bottom Line
Author: Derek R. Allen, Morris Wilburn
List Price: $50.00
Our Price: Click to see the latest and low price
ISBN: 0873895010
Publisher: American Society for Quality (29 March, 2002)
Sales Rank: 496,643
Similar Products
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Internal Marketing
The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
Book Index