Lessons in Service from Charlie Trotter
Author: Ed Lawler, Edmund Lawler, Charlie Trotter
List Price: $19.95
Our Price: Click to see the latest and low price
ISBN: 1580083153
Publisher: Ten Speed Press (December, 2001)
Sales Rank: 35,054
Average Customer Rating: 4.4 out of 5
Customer Reviews
Rating: 3 out of 5
Want to know what your wait staff really thinks????
I'd recommend a book by author Matt Lehman called "Clam Chowder: A Server's Field Manual". The book is a realistic, funny, clever and insightful read. I couldn't put it down. It will give you a glimpse into the mind of servers everywhere. I'm not sure if it's available on Amazon, but it is online at www.clamchowder.biz I haven't worked in the restaurant for years, but Clam Chowder brought back a flood of memories for me. I have read it twice since I first got it. My book has now been passed on to at least 7 other people. They all agree, Clam Chowder is the best restaurant book ever - told from a server's perspective.
Rating: 4 out of 5
Terrific content, a little lacking in presentation.
This book stresses the value of service, attention to detail and the customer experience. These are all very important and it is wonderful to see that someone still has an appreciation of them in this world that at times seems to have left even common courtesy behind. I am somewhat disappointed that the book was not produced to the exceptional standards that Charlie Trotter boasts in it's pages. It is somewhat redundant and contains many misspellings. Even when recommending Sotheby's Wine Encyclopedia, the authors name is spelled Stevens instead of Stevenson. The print quality, paper and layout are great. The editing, spell-checking and typesetting need much improvement to be five-star quality. Terrific content, a little lacking in presentation.
Rating: 5 out of 5
Service first
Among the many differences between Charlie Trotter and a thousand other gifted chefs, the one that sets his Chicago landmark apart from the crowd is fierce attention to service, as Edmund Lawler points out in this wonderful survey of the Trotter philosophy. Waiters at Charlie Trotter's have no manual, but they strive to follow the Golden Rule - treat customers as you would be treated, not just in general, but in every tiny circumstance. Not only that, but Lawler also points out, Trotter's senior servers enjoy full health care coverage, $2 employee meals and a sense of responsibility. It's so simple, really. Trotter treats his employees as he would be treated. Lawler lays it all out in a readable and succinct fashion, with each chapter backed up by handy "service points." Whether you're running a restaurant, an airline, an investment bank or a lemonade stand, you could learn from reading Lessons in Service. Oh, if only more service business managers would! Similar Products
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Book Index