Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Author: Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann
List Price: $34.95
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ISBN: 0071388885
Publisher: McGraw-Hill Trade (24 December, 2002)
Sales Rank: 54,308
Average Customer Rating: 5 out of 5
Customer Reviews
Rating: 5 out of 5
A must have for your contact center library
Impact Learning International has done it again! There is no contact center topic more important than that of focusing on the biggest expense and the greatest asset...your people. Impact Learning provides excellent advice and practical help in a fun and understandable way. It is based on their many years of experience coaching and training in the contact center industry. I refer to my copy all of the time and have given away several copies to contact center managers. You MUST have a copy of this book in your business library! Similar Products
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