Management: Meeting and Exceeding Customer Expectations with Student CD-ROM and InfoTrac College Edition
Author: Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen
List Price: $116.95
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ISBN: 0324027257
Publisher: South-Western College Pub (July, 2001)
Sales Rank: 771,672
Average Customer Rating: 5 out of 5
Customer Reviews
Rating: 5 out of 5
detailed and useful
This book was a requirement for a class. It was easy to understand and apply. It comes with key terms in the margins for easy review and description. The chapters begin with a learning objective and concludes with a summary of each objective. Each chapter is filled with detailed information and highlights corporations and how they have applied each concept. I would recommend it for anyone constructing an organization or for those wishing to change management styles. It also, has a CD Rom that is incredible. Similar Products
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Book Index