Measures of Quality and High Performance: Simple Tools and Lessons Learned from America's Most Successful Corporations
Author: Richard M. Hodgetts
List Price: $35.00
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ISBN: 0814403778
Publisher: AMACOM (January, 1998)
Sales Rank: 99,973
Average Customer Rating: 5 out of 5
Customer Reviews
Rating: 5 out of 5
FILLED WITH INFO, INSIGHTS, EXAMPLES AND ACTUAL PRACTICES.
Based on an examination of 19 Baldrige winners, reveals 20 basic lessons, each discussed in separate chapters. Makes you aware of how a world-class organization measures quality and achieves high performance, and familiarizes you with current techniques. Filled with insights, examples, and actual practices; recommended. Reviewed by Gerry Stern, founder, Stern & Associates, author of Stern's Sourcefinder: The Master Directory to HR and Business Management Information & Resources, Stern's CyberSpace SourceFinder, and Stern's Compensation and Benefits SourceFinder. Similar Products
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Book Index