Mapping Work Processes
Author: Dianne Galloway
List Price: $25.00
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ISBN: 0873892666
Publisher: American Society for Quality (July, 1994)
Sales Rank: 19,922
Average Customer Rating: 3.43 out of 5
Customer Reviews
Rating: 1 out of 5
Undergraduate Introductory Reference
Very disappointing slim volume (81 pages) , that could do much much better.
Uses simplistic examples of the setting-out of dinner tables, filling automobile and getting dressed in the morning as the example base.
Little mention is made of changes required to style (swim lanes to include GUI interactions & handover) tie into UML Use Cases etc.
There is no reference to descriptive and emerging standards (UML type is NOT used) nor is any mention made of the various standards organisations.
There is little in the way of design approaches & simulation issues, change strategies, analysis of designs or implementation approach. No reference is made to modelling software and simulation tools.
No strategies are given for validation of the changes
There is little or no measurement of KPI's, costs and productivity / cost benefit analysis and practice.
No reference is made to sector best practice & the business patterns available.
No reference is made to workflow automation (internal & external), the software available and options approaches currently being used.
There are no Post Implementation Review (PIR) suggestions.
Basically unless you are a novice it is a complete waste of time and money.
Rating: 1 out of 5
Disappointingly Simple
For the cost of the book, I was expecting some more advanced concepts than examples such as how to set a table, get gas for your car, and get ready for work. This is a workbook for students learning for the first time how to create workflow diagrams. For a working professional, it is useless. It does not deal with real work situations and its complexities.
Rating: 5 out of 5
User Friendly Par Excellent!
Viva la words! User friendly at its best. Can't put it down. I kept asking myself, "How can something so practical be so fun to process." Similar Products
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Book Index