Maximizing Call Center Performance

Author: Madeline Bodin
List Price: $19.95
Our Price: Click to see the latest and low price
ISBN: 1578200261
Publisher: CMP Books (07 December, 1998)
Sales Rank: 66,855
Average Customer Rating: 2 out of 5

Customer Reviews

Rating: 1 out of 5
Don't buy this book
Unless you are looking for the most simplistic view of call centers, don't buy this book. You would do just as well to send some grade school kids into a call center and ask them for their insights. As a matter of fact, if you are determined to read it, I"LL SEND YOU MY COPY FOR FREE--don't waste any money on it.

Rating: 3 out of 5
Good for Technical Ideas but not for Improving your Reps.
I was a little disappointed because I was looking for ideas for improving the performance of my Call Center Reps and this book deals strickly with technical performance such as Computers and Phone Systems. If your not already familiar with some of these systems then it will give you some good ideas.

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