Mind Your Own Business: People, Performance, Profits
Author: Jim Sullivan
List Price: $16.95
Our Price: Click to see the latest and low price
ISBN: 0867307668
Publisher: Lebhar-Friedman Books (September, 1999)
Sales Rank: 57,046
Average Customer Rating: 4.88 out of 5
Customer Reviews
Rating: 5 out of 5
IF YOU READ ONE BOOK ON RESTAURANT MANAGEMENT,READ THIS ONE
Jim Sullivan's excitement and fun comes through in his new book just like in his seminars! Jim believes in the Customers and Employees having fun! He makes it fun for Management and employees to have a great time while taking care of the top line/sales and cutting costs. There are at least three or four ideas that will work for every restaurant to increase sales. And his saying "the customer may not always be right, but he/she is always the customer" hits home! Quick and good reading for everyone in the Service business. I gave a copy to all my Managers and Key personal to read.
Rating: 5 out of 5
The perfect Book for the Busy Manager
Almost every book I've read about the hospitality industry (or "management" books in general) are boring. This dude has some style and flair. Just read "MYOB" on vacation in November 2002, and was impressed with the detail and the ideas Sullivan shares in the book. This guy is obviously in the biz. He covers marketing, service, selling, team, etc and while some of it is too basic for me, it served as a reminder for my younger managers. Best part is whether the idea was new or old you can use it right away. There's a lot of graphics and the layout pretty cool. It'll be a key tool for keeping a temperamnetal restaurant team together. I wish there's been more on Team Meetings and E-learning, but he refers you to his website for that information and it's free there, so that's worked out well. I've been running chain restaurants for 12 years and this is the best book on the basics of managing hospitality; that I've seen, anyway. I gave my 3 other managers copies for Christmas. The price is great for the amount of info you get in return. Anyway, that's my 2 cents on it.
Rating: 4 out of 5
Great Book
Interesting way of looking at things can give fresh ideas and thin book was a great read. Similar Products
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