Phone Power : Increase Your Effectiveness Every Time You're on the Phone
Author: Doc Morey
List Price: $12.00
Our Price: Click to see the latest and low price
ISBN: 0375406026
Publisher: Bantam Books-Audio (23 March, 1999)
Sales Rank: 237,858
Average Customer Rating: 4 out of 5
Customer Reviews
Rating: 4 out of 5
A Good Read!
Doc Morey's inexpensive, practical book takes a no-nonsense approach to operating effectively on the telephone. He gives special attention to people who perform customer-service and sales roles. The book briefly describes common worker-on-the-phone problems and offers a quick rundown on how to overcome them. Its concise format helps make it a handy reference guide for anyone who regularly works on the telephone. The specific, efficient tools offered actually can increase your telephone effectiveness, so we [...] recommend this book for anyone who uses the phone in business, especially telemarketers and customer service representatives. Supervisors might want to take a look, as well, so they can train staffers and develop guidelines.
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