Principles of Total Quality, Second Edition

Author: Jill Swift, Vincent K. Omachonu, Joel E. Ross
List Price: $69.95
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ISBN: 1574440942
Publisher: Saint Lucie Press (27 August, 1997)
Sales Rank: 372,505
Average Customer Rating: 5 out of 5

Customer Reviews

Rating: 5 out of 5
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This book is a college text, for sure, but it is easily read and understood without enrolling for the course. I would recommend this book to anyone wanting both an introduction and a useable reference to the subject of Quality. A better investment than spending almost as much for a trendy "fluff" book, of which there are many. Also, many of the other books on the subject tend to focus mostly in manufacturing settings. This book deals equally with the service sector as well. Particularly good case studies at the end of the book, treated in depth.

Balance of methods, cases, and even a little history thrown in. Keeps it from being too boring.

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