QUALITY WARS : THE TRIUMPHS AND DEFEATS OF AMERICAN BUSINESS

Author: Jeremy Main
List Price: $32.95
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ISBN: 0029166845
Publisher: Free Press (28 March, 1994)
Sales Rank: 562,289
Average Customer Rating: 5 out of 5

Customer Reviews

Rating: 5 out of 5
Wanna know the truth ?
Jeremy Main minces no words in outlining the triumphs and defeats ( so-called ) of the TQM efforts made by different companies . He has gone to the depth of understanding why these efforts fail or succeed . The backing of the Juran Institute in this endavour only adds to the credibility of this effort . Recently Dr. Juran ( on the 26th of Feb 2002 ) declared publicly that Jeremy Main was one of the two journalists who really understood Quality Management in it's entirety . All in all - a very good read .

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