Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Author: Culinary Institute of America®
List Price: $29.95
Our Price: Click to see the latest and low price
ISBN: 0471380229
Publisher: John Wiley & Sons (05 January, 2001)
Sales Rank: 17,482
Average Customer Rating: 4 out of 5
Customer Reviews
Rating: 4 out of 5
Good book. But why not read about real wait staff????
I'd recommend a book by author Matt Lehman called "Clam Chowder: A Server's Field Manual". This book is a realistic, funny, clever and insightful read. It will give a true look into the minds of your wait staff. I couldn't put it down. I'm not sure if it's available on Amazon, but it is online at www.clamchowder.biz I haven't worked in the restaurant for years, but Clam Chowder brought back a flood of memories for me. I have read it twice since I first got it. My book has now been passed on to at least 7 other people. They all agree, Clam Chowder is the best restaurant book ever - told from a server's perspective.
Rating: 4 out of 5
Not a bad little book, especially if you know service.
As someone that prides themself on customer satisfaction, I have to say this was not a bad little book. A lot is common sense, but some would learn from this. People like to be taken care of from start to finish in any industry and this is a good reminder in service. Similar Products
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