Service Management and Operations (2nd Edition)
Author: Cengiz Haksever, Barry Render, Roberta S. Russell, Robert G. Murdick
List Price: $115.00
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ISBN: 0130813389
Publisher: Prentice Hall (16 November, 1999)
Sales Rank: 534,272
Average Customer Rating: 4 out of 5
Customer Reviews
Rating: 4 out of 5
a world class book
Professors leading by Robert Murdick make clear the advantegeous to apply OM strategies on services. A superb revision on the operations management dynamics. This edition keeps the material fresh, without loose its objectivity.As a professor on service operations management I will always appreciate its invaluable didactic support as well on the consulting business.
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