Retail Business Kit for Dummies

Author: Rick Segel
List Price: $29.99
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ISBN: 076455381X
Publisher: For Dummies (01 June, 2001)
Sales Rank: 3,168
Average Customer Rating: 4.83 out of 5

Customer Reviews

Rating: 4 out of 5
Great for basics, too general for experienced marketers
I should preface this review by saying that I am probably not the typical reader the author had in mind when writing this book. As a marketing consultant, I was recently was engaged to develop retail feasibility study and project plan for an Internet retailer planning their first bricks and mortar store. Although I have retail marketing experience, I bought this book to make sure that I had all bases covered and to get some fresh ideas on visual merchandising, retail POS systems and operations for small retailers.

This book is a great tool for a would-be entrepreneur thinking about starting their first retail business. It covers all the basics needed to plan, set up and manage a retail business, from writing the business plan to making the business a reality. The author makes good use of case studies which illustrate some of the retail successes and failures that he has observed. Another feature I found particularly useful are the tips on all aspects of retailing that could take years of trial and error to learn on your own. Last but not least the CD contains a wealth of useful forms and checklists.

Some areas that I would like to see developed in future editions are:

? Visual merchandising and store layout - more on principles and examples of floor plans
? Software suggestions - small business retail POS systems, planogram and merchandising design software
? Sample budgets and project plans
? Links to online sources of information - where to find designers, software, sales staff etc

To summarize, an excellent book on retail basics and if Rick Segel writes an "Advanced Retailing for Dummies" book, I will be the first customer.


Rating: 5 out of 5
Great book for retailing entrepreneurs!
I'm a CPA in Redmond, WA with a heavy retail clientale. (I'm also the author of QuickBooks for Dummies and Quicken for Dummies.)

This is a great book for people looking to start successful retail stops. Tons of great ideas. It's also a great book for established retailers looking to improve their profitability.

My one gripe with the book is that the tax advice and information is wrong. But your accountant or attorney can and should provide that information to you.

...P>Steve


Rating: 5 out of 5
Learning to serve customers the RIGHT way
The most interesting parts of this book were the ones about customer service. Generally I HATE shopping, because salespeople are either all over you the minute you walk in the door, or else they ignore you. (I bet everyone has experienced the
you're-inconveniencing-me-while-I-gab-with-my-friend-on-the-phone syndrome!) It makes you want to buy everything from the Internet-hey....

Sorry I'm being so negative, I just feel that too many stores have forgotten that they exist TO SERVE THE CUSTOMER! Okay, I've vented and I feel better now! My point is that Retail Business Kit For Dummies HASN'T forgotten that. The author (Rick Segel) is adamant that retailers should wow their customers and be appreciative of them. I especially like the chapter on soft suggestive selling-no, it has nothing to do with sex, it's all about offering hassle-free, non-pushy service.

In closing, I think every store owner and manager should read this book. It would make the retail world a much more pleasant place for customers-which would, in turn, make the stores more profitable. Obviously, that's the bottom line.

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