Soap Opera : The Inside Story of Procter & Gamble

Customer Reviews

The only weakness of the book is that she misses some of the dirt (the prostitution ring busted the same week as the drug ring at Sharon Woods Technical Center, for example) and some of the weaknesses of the company (low pay among technical people, driving out experienced people to bring in legions of temps with no loyalty to the company, and much more).

Procter isn't unique in its problems, but if they are not addressed honestly and in a timely fashion, in the long term, the company is in trouble. This 'elephant' does not dance, and they cannot go on buying good companies and running those brands into the ground while gutting research and innovation in-house.

"The greatest evil is not now done in those sordid 'dens of crime' that Dickens loved to paint. It is not even done in concentration camps and labour camps. In those we see its final result. But it is conceived and ordered (moved, seconded, carried, and minuted) in clean, carpeted, warmed, and well-lighted offices, by quiet men with white collars and cut fingernails and smooth-shaven cheeks who do not need to raise their voices. Hence, naturally enough, my symbol for Hell is something like the bureaucracy of a police state or the offices of a thoroughly nasty business concern."

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