The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
Author: Hal Rosenbluth, Diane McFerrin Peters
List Price: $26.95
Our Price: Click to see the latest and low price
ISBN: 0060526564
Publisher: HarperBusiness (20 August, 2002)
Sales Rank: 31,972
Average Customer Rating: 5 out of 5
Customer Reviews
Rating: 5 out of 5
Common Sense and Company Culture
As an Executive Coach and a close observer of many corporate cultures it did my poor old tired heart a world of good to read this book. If what Hal Rosenbluth says about his company is even half true, it puts his organization at the forefront of employee value and relationship management. Beyond all that, it makes perfect common sense. Why we would think in our wildest imagination that an employee who does not feel valued by his employer would not transmit that lack of appreciation to his customers, is a mistery to me. The first 100 pages of this book are not be missed by any company who truly wants to improve their workplace culture, increase the productivity of their workforce and cut their turnover rate down dramatically. Read it and implement any one of the outstanding programs explained within and watch s shift in morale and productivity start right away. This book is a keeper and an excellent reference source. I could not recommend it more highly.
Rating: 5 out of 5
business book nut
I am an avid reader of business books, and if I gain just one or two usable ideas from a book, I consider it worth my time. This book is a stand-out among management books, because I got not one or two, but at least a dozen solid ideas I can implement right away. I have shared it with all my top level managers, and have wathced it being shared throughout my multi-national organization. It is a gem, to be kept within reach in one's office -- not with the countless other books that sit, read once, on most managers' bookshelves. I highly recommend it for anyone who cares about the success of their business.
Rating: 5 out of 5
Salmon swim upstream
I don't think I need to tell any educated person that a review from a disgruntled ex-employee needs to be taken with a grain of salt, if not a whole handful (9/26/02). Rosenbluth is not a perfect company, and Hal never pretends it is but the lifeblood of his company is his belief that every member of the company is a valuable contributor. His book does a great job of conveying that value proposition and how others can make it work. Although many companies preach an employee empowerment model few practice it. That's why Rosenbluth's mascot is the Salmon - we swim upstream.
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