The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Author: Jeff Gee, Val Gee, Valerie Gee
List Price: $99.95
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ISBN: 0079137733
Publisher: McGraw-Hill Trade (March, 2000)
Sales Rank: 204,707
Average Customer Rating: 4.6 out of 5
Customer Reviews
Rating: 5 out of 5
Ties in well with Super Service
It's not every day that a training book 'ties' in with another book by the same authors. All the activities in The Customer Service Training Tool Kit are discussed in more detail in Super Service, so I was able to give my people a copy of Super Service to take away with them. This way, the learning continues!
Rating: 5 out of 5
Just Right For My Audience
I liked the 'find the activity that's just right for your audience' at the very beginning of the book. I picked the 'moments of truth' activity. A Moment of Truth is defined as an opportunity for the customer to form a positive or negative impression of you/and your company. It was a 3 hour workshop that centered around the idea that "every interaction with an internal or an external customer impacts the business one way or another." We discussed how the group can improve each Moment of Truth.
Rating: 5 out of 5
Hot topic
Customer Service is key to any business and this book is a great tool for teaching people how to deliver great service. Similar Products
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Book Index