The Customer Comes Second
Author: Hal F. Rosenbluth, Diane McFerrin Peters
List Price: $20.00
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ISBN: 0688114660
Publisher: William Morrow (June, 1992)
Sales Rank: 1,284,337
Average Customer Rating: 5 out of 5
Customer Reviews
Rating: 5 out of 5
The Customer Comes Second may take your company to 1st place
The Customer Comes Second may be just what your company needs to bring FUN back into the workplace while your customers benefit from incredible innovative customer service. This is a multi faceted book jam packed with creative ideas to help your company. Hal Rosenbluth & Diane McFerrin Peters Share Rosenbluth's secrets to becoming the Global Travel Management Firm that they are today while also having been named one of the Top Ten Best Companies To Work For! I have used these ideas repeatedly to help my company, and I am already beginning to see the positive effect that putting my employees first is having on them as well as on my clients. What a great message this is in today's world. I was reviewing some ideas in the book recently while traveling & the person next to me had read it, and was raving about it's unique content & practical approach. I highly recommend reading this book. It stands above the rest on that never ending bookshelf of business self help books. Similar Products
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