The Benchmarking Book
Author: Michael J. Spendolini, Michael J. Spendoloni
List Price: $26.95
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ISBN: 0814450776
Publisher: AMACOM (April, 1992)
Average Customer Rating: 5 out of 5
Customer Reviews
Rating: 5 out of 5
Packed With Knowledge!
Michael J. Spendolini forgoes the usual generalities of management theory in favor of a how-to practicality. The first edition of his book helped to establish the concept of benchmarking in the mainstream of organizational practice. For those of you who don't know, benchmarking is a continuous-improvement strategy that seeks to improve products, services or operations by comparing them with the best practices of industry competitors and other companies nationally and worldwide. Spendolini offers a five-step model that can be applied by any company. He also provides a helpful, step-by-step guide to applying the process, though he does get a little repetitive as he describes the model and details each step. But we [...] nevertheless recommend this book to managers and executives as perhaps the best benchmarking primer on the shelf.
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