The Lean Communications Provider: Surviving the Shakeout through Service Management Excellence

Author: Keith J. Willetts, Keith Willets, Elizabeth Adams
List Price: $29.95
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ISBN: 007070306X
Publisher: McGraw Hill Text (24 April, 1996)
Sales Rank: 108,240
Average Customer Rating: 5 out of 5

Customer Reviews

Rating: 5 out of 5
Excellent discussion of the challenges facing carriers.
This book discusses many of the operational issues facing telecom providers in the newly deregulated world of telecom. The foundation for this book is the work that Adams and Willet have performed as founders of the Network Management Forum, an industry group attempting to resolve many of the interoperability issues facing telecom providers today. I find the book informative and worthy of indepth review. The book is well organized and fun to read with antecdotal stories to make the material more palatible. Overall, this book is a must for anyone currently working in the telecommunications industry.

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