From Integration to Collaboration [a three-phase process]
People Matter: The Human Dimension [e.g. Every Individual Can Be a System Integrator]
Value Proposition for E-Business and Workplaces [e.g. Key E-Business Benefits]
The Workplace and Its Roles [e.g. Role Components]
A Day in the Life of a Workplace [i.e. the roles of CFO, Sales Manager, and Field Service Engineer]
Communities and Marketplaces [e.g. Marketplace Guiding Principles]
A Day in the Life of Community Marketplaces
Workplace Technology [e.g. Workplace Features]
From Change Management to Manageable Change [e.g. Knowledge Management]
Implementing a Workplace and Driving Business Value
E-Business and the Workplace: A Broad View
Getting to Where You Want to Be [e.g. Managing Expectations]
The reader is also provided with a Glossary and then an Appendix which explains how to use the CD-ROM provided ("mySAP Workplace -- The Enterprise Portal solution"). This is a cohesive and comprehensive book, well-written, and anchored in a wealth of real-world experience gained by the authors over many years in their respective positions within the PricewaterhouseCoopers and SAP organizations. They really know their stuff.
A brief commentary such as this simply cannot acknowledge many or even a few of the key expository passages in this book. Suffice to say that the authors thoroughly cover each of the subjects indicated by the chapter titles, in process explaining precisely HOW to discover, develop, and then leverage the power of enterprise portals. What is the critical difference between integration and collaboration? What should be the relationship between technology and those who use it? What impact can that relationship have? What is an appropriate value proposition for e-business and workplaces? These and other important questions are rigorously addressed. Were a higher rating available, I would give it to this book.