The One Minute Apology CD : A Powerful Way to Make Things Better
Author: Ken Blanchard, Tsoutsouvas Sam
List Price: $18.00
Our Price: Click to see the latest and low price
ISBN: 0060538236
Publisher: HarperAudio (07 January, 2003)
Sales Rank: 441,928
Average Customer Rating: 2.81 out of 5
Customer Reviews
Rating: 4 out of 5
A good book, not just for business...
I have to admit: this is only the second ONE MINUTE MANAGER book I have read. While I appreciate the brevity and conciseness Blanchard uses in these books, I find the stories he wraps these messages in to be, well, trite. That said, I found THE ONE MINUTE APOLOGY to be of interest enough to overlook that drawback. Sure, it's still a rather silly story delivering the message, but the message itself is solid, rock-solid.A recurring complaint of the ONE MINUTE MANAGER approach is that it routinely over-simplifies complex subjects. Well.... yeah, it does, and thank goodness. Life is complicated enough. Business moreso. What people need, what people want is simple solutions to help them solve problems or at least get STARTED solving a problem. This is where the ONE MINUTE APOLOGY is successful: it takes a very complex (and emotional) issue and gives the reader a very easy step-by-step approach to making amends when it's appropriate and necessary.
Is there more to the act of "apologizing"? Are people affected by others' actions more deeply than this book implies? Is it more difficult to really show someone you've offended that you've truly changed your ways? Perhaps.
But this book goes a long way in helping people start down the road to reconciliation by offering up a simple way to say "I'm sorry" in a meaningful manner.
Rating: 1 out of 5
Simplistic garbage!
This book fails on all fronts. The message is too trite to be of any value and the writing style is an insult to me. The "One Minute Manager" was bad enough but this latest entry in the series is just grasping at straws. Ken, it is time to retire..... Please.
Rating: 1 out of 5
A Major Disapointment
As a professor of business ethics and management I was very encouraged when I came across Blanchard's latest book. Managers are often faced with situations where they do make the wrong decisions due to poor judgement or lack of proper data; This will never change. But on the other hand how they handle these situations after the fact often becomes a matter of ethics (and good sound management). A key tool in these situations is an apology (in all of its various forms).To bad Blanchard took the very critical and complex tool of the apology and made it into a trivial "pop-science". Making material readable is very important, but making it trival is totally unacceptable and does a tremendous disservice to the reader and the material.
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