The Project Management Scorecard: Measuring the Success of Project Management Solutions
Author: Jack J. Phillips, Timothy W. Bothell, G. Lynne Snead
List Price: $39.99
Our Price: Click to see the latest and low price
ISBN: 0750674490
Publisher: Butterworth-Heinemann (01 May, 2002)
Sales Rank: 65,785
Average Customer Rating: 5 out of 5
Customer Reviews
Rating: 5 out of 5
Essential for PMOs and mature project organizations
This book is ROI-focused and integrates the people and process elements of project management with a balanced scorecard approach. One of the authors, Jack J. Phillips, has extensive experience and a large published body of knowledge in the domains of HR, ROI and scorecard development. This book has his touch, and covers the essentials of a mature project organization, what to measure and how to measure it.The approach is as follows:
1. Measure:
* reaction and satisfaction
* skill and knowledge churn during the project
* implementation and progress metrics throughout the project
2. From the metrics capture:
* business impact data
* ROI
3. Identify both tangible and intangible benefits and apply them to an aggregate 'true cost'.
The book also shows how to translate business metrics to dollar values, build a business case, and communicate status, based on the scorecard, to clients and stakeholders. This is essential for anyone who is setting up or managing a program management office or who wants to improve internal project managment processes. It also provides one of the best methods for communicating status to clients and upper management.
Similar Products
Creating the Project Office : A Manager's Guide to Leading Organizational Change
Strategic Planning for Project Management Using a Project Management Maturity Model
Advanced Project Portfolio Management and the PMO: Multiplying ROI at Warp Speed
Connecting the Dots: Aligning Projects with Objectives in Unpredictable Times
Winning in Business With Enterprise Project Management
Book Index