The Promise of Mediation : Responding to Conflict Through Empowerment and Recognition

Author: Robert A. Baruch Bush, Joseph P. Folger
List Price: $42.00
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ISBN: 0787900273
Publisher: Jossey-Bass (26 October, 1994)
Sales Rank: 61,941
Average Customer Rating: 4.4 out of 5

Customer Reviews

Rating: 5 out of 5
What are you doing??????????????
This book helped me clarify just what I'm doing as a mediator. The authors show that one's worldview necessarily affects how one mediates. Unawareness of one's assumptions creates the potential to do great harm as a mediator. Our assumption that it's our job to make a settlement happen requires us to behave in a way that is neither neutral nor helpful to the parties. It's too easy to use our litigation tools (such as evaluation, analysis, and persuasion) against both parties in order to further our own agendas. By gaining clarity about what our agenda is, and about what's beyond our jurisdiction, we reduce the harm we do to the parties; and we create more opportunity for the parties to take greater responsibility. The approach described in this book supports parties as they tend to grow from weakness to strength and from selfishness to compassion. I'm grateful to the authors.


Rating: 3 out of 5
Good Introduction on Transformative Mediation
A good introduction on Transformative Mediation but just a good "Introduction".

It would have been nicer had the authors discussed more about the skills which can be used in Transformative Mediation.

Nevertheless it is still a rather interesting read.


Rating: 5 out of 5
Settlement is not Always the Goal
Most mediators learn a facilitative style of mediation. Many mediators stray to an evaluative style when the going gets tough. This book gives mediators a new way to look at the process and it offers another style that emphasizes the humanity and power of the parties. The authors argue that too much emphasis on settlement can corrupt the mediation process and subvert other important goals of conflict resolution. I have asked every mediator I know to read it.

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