The Process Edge: Creating Value Where It Counts
Author: Peter G.W. Keen
List Price: $29.95
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ISBN: 0875845886
Publisher: Harvard Business School Press (June, 1997)
Sales Rank: 25,216
Average Customer Rating: 4.38 out of 5
Customer Reviews
Rating: 4 out of 5
The Process Edge
Excellent overview and approach to project selection for business process improvement. Clear and original thinking on the matrix and balance sheet approach to process definition. Little detail however on what to do once the targeted areas are identified. Good companion to Good To Great by Collins (with similar levels of implementation detail).
Rating: 4 out of 5
"Keen" Insight into Process Improvement
Most improvement programs struggle with the project selection process. Mr Keen provides an interesting approach in identifying processes where improvement offers the greatest impact to the organization. There is also intriguing discussion contrasting benefits and value. This is a nice thought provoking book for folks tasked with identifying improvement opportunities in any organization.
Rating: 4 out of 5
Thought Provoking!
Keen excels at extending the definition of processes and providing a structured Salience/Worth matrix approach of thinking about them. An important read for developing an understanding of processes and their role. Similar Products
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Book Index