The result is The Time Bind. Though the company wants to give the impression that it is family-friendly, certain factors are working against the company actually living up to its policies. One is that for many of the managers at the company 'face time' or actually being at work is more important than actually doing anything at work. If your understanding of 'family-friendly' includes the possibility of working fewer hours, this is going to work against anyone that wants to participate in an hour reduction program.
Another thing that the author posits that is working against family friendliness is that companies are turning the work environment into a safe and comforting environment (though doing this actually covers up the temporariness inherent in companies) and in essence are replacing the home environment or turning the home environment into something more akin to what work environments have traditionally been seen as being (e.g. scheduling time for kids and spouses, running from one thing to the next, not being able to rest, etc.). The result is that many people actually want to spend more time at work then they do at home because they feel more relaxed at work then they do at home. (Read the book to understand this argument more fully.)
My Comments:
I think the book is great. Admittedly one could claim that the author is biased - perhaps she is a social democrat that hates capitalism and sees her efforts as a way of attacking capitalism. I guess that is a possibility. And it does lead to the one criticism I see in the book: Arlie Hochschild never openly states the perspective she brings to the table in exploring the ramifications of The Time Bind. At one point she does posit that children that are left home alone have a higher rate of drug and alcohol abuse than do kids that are not left home alone. So, I guess her bias does seep out through comments like that. But, for individuals that share her bias (which is probably most people), I think this book does a great job of illustrating that capitalism really does have some problems - one being the deemphasizing of the family and the focus on work instead. In this sense, I can't help but comment that perhaps Emile Durkheim, in claiming that the eventual dissolution of religious authority that lent solidarity to society would be replaced by the workplace, seems to find a home in The Time Bind.
Overall, the book is very well-written and engaging. The findings are presented using specific people and their stories which makes the book more like a morally laden collection of stories. But the scholarship does not appear to be influenced by the plight of the individuals. And, the author does not write this book at a scholarly level and fill it with sociological jargon. The book should be readable by anyone. I would highly recommend it.
Caveat:
There has been some follow up research done on Hocschild's theories about how the workplace has become more like home and vice versa. Most of the research says this isn't necessarily accurate. Though there could be some truth to this, the more likely cause of increased time spent working is due to managerial demands and more women working full time rather than people just wanting to be at work.