What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability
Author: Stanley A. Brown
List Price: $39.95
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ISBN: 0471641235
Publisher: John Wiley & Sons (March, 1996)
Sales Rank: 167,980
Average Customer Rating: 5 out of 5
Customer Reviews
Rating: 5 out of 5
a must if you love your customers
Easy to read, very logical how the book developes to understand and to put the ideas to work, and hi level examples. WOW!! Similar Products
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Book Index