Wake Up Your Call Center: Humanizing Your Interaction Hub (3rd Edition)
Author: Rosanne D'Ausilio
List Price: $47.95
Our Price: Click to see the latest and low price
ISBN: 1557532176
Publisher: Purdue University Press (01 August, 2000)
Sales Rank: 381,385
Average Customer Rating: 5 out of 5
Customer Reviews
Rating: 5 out of 5
Best for call center managers
For understanding a call center we have to assume thatr we are dealing with people... it is a people business and not a technical issue as many authors point out. This book is very practical in the sense that it concentrates on human beings and how can we get the best of them, it explains many issues ta}hat are many times overlooked by CEO and managers of Call centers. Very good approach for the call center business. If you are in charge of a call center, you should read this book...
Rating: 5 out of 5
: Wake Up Your Call Center : How to Be a Better Call Center
An Excellent book. Every call centre agent should read this. Forget that. Everyone who frequently deals with customers on the telephone should read this book.
Rating: 5 out of 5
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Book Index